15% off your next order when you sign up!
Free delivery when you spend over £40!
Worldwide shipping available!

Terms & Conditions

Terms & Conditions

The important details you may need to know.

Overview:

Thank you for visiting our website. Here's all the small print you need to give you confidence when making a purchase at CraftSuperStore.co.uk. We think we've got everything covered in our terms and conditions, but if you've got any additional questions and queries you can always have a look at our addition sections which give you quick reference to easy to read information pertinent to your experience with us.

If you can't find the information you need to help you make a purchase from us please get in contact with us via our contact us page, email us at talktous@craftsuperstore.co.uk or telephone us on 0800 970 9440.

We ask that you read these terms and conditions carefully as they apply to all transactions on this site and when contacting us by telephone. This page is also governed by other important documents referred to on it, such as Delivery, Cancellation, Returns and Privacy Policy, which incorporate into these Terms & Conditions by this reference and apply to your use of this website at www.craftsuperstore.co.uk.

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. You may find it useful to print off a copy of these terms and conditions for future reference.

This agreement applies between you, the User of this Website and craftsuperstore.co.uk the owner of this Website. Your agreement to comply with and be bound by Clauses 1 ? 9 and 13 ? 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 10 ? 12 apply only to the sale of Goods. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings

Account

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

Carrier

means any third party responsible for transporting purchased Goods from our Premises to customers;

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"User Content"

means any content submitted to Our Website by Users including, but not limited to, product reviews, comments, projects, testimonials etc.

Goods

means any products that Craftsuperstore.co.uk advertises and / or makes available for sale through this Website;

Service

means collectively any online facilities, tools, services or information that Craftsuperstore.co.uk makes available through the Website either now or in the future;

Payment Information

means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

Premises

Means Our place of business located at Unit 5, Hemmingway Centre, Thorbury, Bristol, BS35 3UR;

System

means any online communications infrastructure that craftsuperstore.co.uk makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, reviews, live chat facilities and email links;

User/ Users

means any third party that accesses the Website and is not employed by craftsuperstore.co.uk and acting in the course of their employment;

Website

means the website that you are currently using (www.craftsuperstore.co.uk) and any sub-domains of this site(.biz, .co, .com, .email, .eu, .info, .me.uk, .mobi, .name, .net, .org.org.uk, .tv) unless expressly excluded by their own terms and conditions;

We/Us/Our

means Craftsuperstore.co.uk, a company registered in England under company number 06523729 of registered address at Unit 5 Hemmingway Centre, Thornbury, Bristol, BS35 3UR.

2. Age Restrictions

1. Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2. Under the Criminal Justice Act 1988 it is an offence to purchase or attempt to purchase knifes or bladed items if you are under the age of 18.

3. Under the Anti-social Behaviour Act 2003 it is an offence to purchase or attempt to purchase?aerosol spray paint?if you are under the age of 16.

4. An offence is committed under the Intoxicating Substances (Supply) Act 1985 if intoxicating substances or solvent-based products are purchased or attempted to be purchased, and it is believed that they are for a person under the age of 18, and that they are likely to be inhaled for the purposes of becoming intoxicated.

5. In accepting these Conditions you agree to Craftsuperstore.co.uk you are of correct age in accordance with the Criminal Justice Act 1988, the?Anti-social Behaviour Act 2003 and the Intoxicating Substances (Supply) Act 1985. Craftsuperstore.co.uk have the right to refuse to sell age-restricted products to you & make contact with you to verify the users age. ?Orders containing age-restricted goods must be paid for in full using acredit card rather than a bank debit card.

3. Intellectual Property

1. Subject to the exceptions in Clause 4 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Craftsuperstore.co.uk, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom andinternational intellectual property and other laws.

2. Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

4. Third Party Intellectual Property

1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

2. Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

5. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

6. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Craftsuperstore.co.uk or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

7. Links to Our Website

1. You may link to Our Website provided that:

1. You do so in a fair and legal manner;

2. You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

3. You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it;

4. You do not use any logos or trademarks displayed on Our Website without Our express written permission,

2. You may link to any page of Our Site provided you comply with the remainder of this Clause 7.

3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us for further information.

4. You may not link to Our Website from any other site the main content of which contains material that:

1. is sexually explicit;

2. is obscene, deliberately offensive, hateful or otherwise inflammatory;

3. promotes violence;

4. promotes or assists in any form of unlawful activity;

5. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

6. is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

7. is calculated or is otherwise likely to deceive another person;

8. is intended or is otherwise likely to infringe (or to threaten to infringe) another person?s privacy;

9. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);

10. implies any form of affiliation with Us where none exists;

11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or

12. is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

8. Use of Communications Facilities

1. When using Our System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

1. You must not use obscene or vulgar language;

2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

3. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

4. You must not use Our System for unauthorised mass-communication such as ?spam? or

Junk mail.

2. You acknowledge that Craftsuperstore.co.uk reserves the right to monitor and may retain copies of any and all communications made to Us or using Our System. We may record calls for training or monitoring purposes.

3. You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

9. Accounts

1. In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

1. all information you submit is accurate and truthful;

2. you have permission to submit Payment Information where permission may be required;

and

3. you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

2. It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

3. If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched.

4. When choosing your username, you are required to adhere to the terms set out above in Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.

5. Either Craftsuperstore.co.uk or you may terminate your Account. If We terminate your

Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons. If We or you terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched. You will be refunded any sums paid in relation to those purchases within 14 calendar days.

6. You may not create an Account if you are under 18 years of age. [If you are under 18 years of age and wish to use the parts of Our Website that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.]

7. You must not use anyone else?s Account [without the express permission of the User to whom the Account belongs].

10. Goods, Pricing and Availability

1. Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, we are not responsible for variations from such descriptions. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether. Please refer to Clause 12.1 for incorrect Goods.

2. Where appropriate, you may be required to select the required size, colour, number or other features of the Goods that you are purchasing. We make every effort to reproduce colours on craftasmic.co.uk as accurately as possible, however, colour displays can be different depending on your computer settings, so exact colour matches are not possible. Descriptions such as "gold", "silver", "diamond" refer to the colour and not the precious metals or gemstones.

3. We neither represent nor warrant that Goods will be available. Stock indications are provided on the Website however such indications may not take into account sales that have taken place during your visit to the Website.

4. All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

5. We are under no obligation to provide the Product to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

6. In the event that prices are changed during the period between an order being placed for Goods and Us processing that order and taking payment, the price will be taken as the displayed price at time of order, not at time of processing.

7. All prices on the Website include VAT at the current UK rate (where applicable).

Craftsuperstore.co.uk's VAT number is GB 928 756 574.

8. The total cost of your order is the price of the products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Help Guide section of this website and payment will be debited and cleared from your account when the order is created. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

11. Orders and Delivery

See our Order & Delivery Information Guide on this site (all links are at the bottom of this page) for full details of our delivery services such as Speedy delivery, Priority Post and Crafty Super Saver services.

1. No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. When you place an order with us by pressing the "Confirm & Pay" button on the purchasing page you are making Us an offer to purchase product(s) from Us. Our acceptance is indicated by Us sending to you a dispatch confirmation email & taking payment. Only once We have sent you a dispatch confirmation email will there be a binding contract between Craftsuperstore.co.uk and you.

2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3. In the event that prior to the Dispatch Confirmation, we find that we are unable to satisfy your order for any reason (such as falling levels of stock) we will attempt to make contact with you in order to offer you any available alternatives.

4. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, all Goods purchased by you will be delivered within 30 calendar days of Our order confirmation.

5. Goods dispatched via Royal Mail, regardless of service selected, cannot be confirmed as lost or investigated into their whereabouts until a minimum of 13 working days after the expected delivery date quoted during the checkout process.

6. The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when We receive full payment of all sums due in respect of the Goods, including delivery charges, or on delivery, whichever is the latter.

7. If you chose to collect your order from Our store, date for collection will be agreed with you when you place your order. Please note that you will be unable to collect your order earlier than the agreed time and/or date. Should you arrive late, you will still be able to collect your order. Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.) Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

12. Returns Policy

Craftsuperstore.co.uk aims to always provide high quality Goods that are fault free and undamaged. On occasions however, Goods may need to be returned. Returns are governed by these Terms and Conditions. Refer to our ?Returns Information? section of the website (all links at bottom of this page) to help you process Returns.

1. If you receive Goods which do not match those that you ordered, you should contact Us within 14 calendar days to arrange a return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. We are fully responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Refunds will be issued as soon as possible and, in any case, within 14 calendar days after receipt of the returned Goods. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

2. If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. Damage must be reported to us as soon as noticed and within 72 hours of delivery.

"To return the damaged Goods, contact must be made with Us within 14 calendar days to arrange a return. We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded in full or partial through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued as soon as possible and, in any case, within 14 calendar days after receipt of the returned Goods. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

3. If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange a return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs. Replacements will be issued upon Our receipt of the returned

Goods. Refunds will be issued as soon as possible and, in any case, within 14 calendar days after receipt of the returned Goods. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

4. If any Goods you have purchased develop faults within 30 calendar days of delivery, you may be entitled to a replacement or a refund. In order to arrange for such, you should contact Us within the 30 calendar day period to arrange collection and return. We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you or a refund.

5. If any Goods develop faults beyond 30 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. Craftsuperstore.co.uk is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

6. If you are a consumer based within the European Union, you have a statutory right to a ?cooling off? period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment. If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt. Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued as soon as possible and, in any case, within 14 calendar days after you inform Us that you wish to cancel under this provision and will include any delivery of us sending the Goods to you. We regret that additional costs such as Speedy / Priority delivery and gift-wrapping cannot be

refunded.

7. Craftsuperstore.co.uk may not be able to accept returns under the cooling off period of

the following types of Goods and/or taking into account the following circumstances:

1. Goods made to your specifications or that have been personalised;

2. Goods which are liable to deteriorate or expire rapidly;

3. Goods which are sealed for health or hygiene reasons that have been unsealed after

delivery;

4. Goods which are, after delivery, according to their nature, inseparably mixed with other

items;

5. Goods consisting of audio or video recordings or computer software (including crafting

CD-ROM?s) in sealed packaging where the seal has been broken after delivery;

6. Newspapers, books or magazines;

7. Online Gift Vouchers;

8. Any use or enjoyment that you may have already had out of the Goods beyond handling

them to the extent necessary to establish the nature, characteristics and functioning of

them (such as you would, for example, handle a display item in a shop). Please note that

opening packaging does not prevent you from returning Goods unless the Goods fall under

sub-Clauses 12.7.3 or 12.7.5 and in any event does not include the opening of delivery

packaging, only the packaging of the product itself. You have a legal obligation to take

reasonable care of the Products while they are in your possession. If you fail to comply with

this obligation, we may have a right of action against you for compensation.

13. Privacy

Use of the Website is also governed by Our Privacy Policy which is incorporated into these

Terms and Conditions by this reference,?all links are at the bottom of this page.

14. How We Use Your Personal Information (Data Protection)

1. All personal information that We may collect (including, but not limited to, your

name and address) will be collected, used and held in accordance with the provisions

of the Data Protection Act 1998 and your rights under that Act.

2. We may use your personal information to:

1. Provide Our Goods and services to you;

2. Process your payment for the Goods; and

3. Inform you of new products and services available from Us. You may request that We

stop sending you this information at any time.

3. We will not pass on your personal information to any other third parties.

4. We may record calls for training or monitoring purposes.

15. User Content

1. User Content on Our Site includes (but is not necessarily limited to) but not limited

to, product reviews, comments, projects, testimonials etc.

2. You agree that you will be solely responsible for your User Content. Specifically, you

agree, represent and warrant that you have the right to submit the User Content and

that all such User Content will comply with Our Use of Communications Facilities,

detailed in Clause 8.

3. You agree that you will be liable to Us and will, to the fullest extent permissible by

law, indemnify Us for any breach of the warranties given by you under sub-Clause

15.2. You will be responsible for any loss or damage suffered by Us as a result of such

breach.

4. You (or your licensors, as appropriate) retain ownership of your User Content and all

intellectual property rights subsisting therein. When you submit User Content you

grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual,

[irrevocable,] worldwide licence to use, store, archive, syndicate, publish, transmit,

adapt, edit, reproduce, distribute, prepare derivative works from, display, perform

and sub-licence your User Content for the purposes of operating and promoting Our

Site. In addition, you also grant Other Users the right to copy and quote your User

Content within Our Site.

5. If you wish to remove User Content from Our Site, the User Content in question will

be deleted. Please note, however, that caching or references to your User Content

may not be made immediately unavailable (or may not be made unavailable at all

where they are outside of Our reasonable control).

6. We may reject, reclassify, or remove any User Content from Our Site where, in Our

sole opinion, it violates Our?Use of Communications Facilities, or If We receive a

complaint from a third party and determine that the User Content in question should

be removed as a result.

16. Disclaimers

1. We make no warranty or representation that the Website will meet your

requirements, that it will be of satisfactory quality, that it will be fit for a particular

purpose, that it will not infringe the rights of third parties, that it will be compatible

with all systems, that it will be secure and that all information provided will be

accurate. We make no guarantee of any specific results from the use of Our services.

2. No part of this Website is intended to constitute advice and the Content of this

Website should not be relied upon when making any decisions or taking any action

of any kind.

3. No part of this Website is intended to constitute a contractual offer capable of

acceptance.

4. Whilst We use all reasonable endeavours to ensure that the Website is secure and

free of errors, viruses and other malware, you are strongly advised to take

responsibility for your own internet security, that of your personal details and your

computers.

17. Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at

any time. You will be bound by any changes to the Terms and Conditions from the first time

you use the Website following the changes. If We are required to make any changes to

these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply

automatically to any orders currently pending in addition to any orders placed by you in the

future.

18. Availability of the Website

1. The Website and any Service provided therein is provided ?as is? and on an ?as

available? basis. We give no warranty that the Website or any Service will be free of

defects and / or faults. To the maximum extent permitted by the law We provide no

warranties (express or implied) of fitness for a particular purpose, accuracy of

information, compatibility and satisfactory quality.

2. We accept no liability for any disruption or non-availability of the Website resulting

from external causes including, but not limited to, ISP equipment failure, host

equipment failure, communications network failure, power failure, natural events,

acts of war or legal restrictions and censorship.

19. Viruses, Malware and Security

1. We take all reasonable steps to ensure that Our Website is secure and free from

viruses and other malware. We do not, however, guarantee that Our Website is

secure or free from viruses or other malware and accept no liability in respect of the

same.

2. You are responsible for protecting your hardware, software, data and other material

from viruses, malware, and other internet security risks.

3. You must not deliberately introduce viruses or other malware, or any other material

which is malicious or technologically harmful either to or via Our Website.

4. You must not attempt to gain unauthorised access to any part of Our Website, the

server on which Our Website is stored, or any other server, computer, or database

connected to Our Website.

5. You must not attack Our Website by means of a denial of service attack, a

distributed denial of service attack, or by any other means.

6. By breaching the provisions of sub-Clauses 19.3 to 19.5 you may be committing a

criminal offence under the Computer Misuse Act 1990. Any and all such breaches

will be reported to the relevant law enforcement authorities and We will cooperate

fully with those authorities by disclosing your identity to them. Your right to use Our

Website will cease immediately in the event of such a breach.

20. Limitation of Liability

1. To the maximum extent permitted by law, we accept no liability for any direct or

indirect loss or damage, foreseeable or otherwise, including any indirect,

consequential, special or exemplary damages arising from the use of the Website or

any information contained therein. You should be aware that you use the Website

and its Content at your own risk.

2. Nothing in these Terms and Conditions excludes or restricts Craftsuperstore.co.uk?s

liability for death or personal injury resulting from any negligence or fraud on the

part of Craftsuperstore.co.uk.

3. Nothing in these Terms and Conditions excludes or restricts Craftsuperstore.co.uk?s

liability for any direct or indirect loss or damage arising out of the incorrect delivery

of Goods or out of reliance on incorrect information included on the Website.

4. In the event that any of these terms are found to be unlawful, invalid or otherwise

unenforceable, that term is to be deemed severed from these Terms and Conditions

and shall not affect the validity and enforceability of the remaining Terms and

Conditions. This term shall apply only within jurisdictions where a particular term is

illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or

remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions

thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly

stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The

agreement created by these Terms and Conditions is between you and Craftsuperstore.co.uk.

24. Communications

1. All notices / communications shall be given to Us either by post to Our Premises (see

address above) or by email via our Contact Us page. Such notice will be deemed

received 3 days after posting if sent by first class post, the day of sending if the email

is received in full on a business day and on the next business day if the email is sent

on a weekend or public holiday.

2. We may from time to time, if you opt to receive it, send you information about Our

products and/or services. If you do not wish to receive such information, please click

on the 'Unsubscribe' link in any email which you receive from us.

3. We may record calls for training or monitoring purposes.

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Craftsuperstore.co.uk shall

be governed by and construed in accordance with the Law of England and Wales and

Craftsuperstore.co.uk and you agree to submit to the exclusive jurisdiction of the Courts of

England and Wales.

Craftsuperstore.co.uk is registered in England & Wales with the company registration number

06523729.

Our VAT registration number is GB 928756574

Our trading address is Unit 5, Hemmingway Centre, Thornbury, Bristol, BS35 3UR

Our registered office is Alexandra House, Queen Street, Leek, Staffs ST13 6LP

Terms & Conditions

The important details you may need to know:

Overview:

Thank you for visiting our website. Here's all the small print you need to give you confidence when making a purchase at Craftsuperstore.co.uk. We think we've got everything covered in our terms and conditions, but if you've got any additional questions and queries you can always have a look at our addition sections which give you quick reference to easy to read information pertinent to your experience with us. If you can?t find the information you need to help you make a purchase from us please get in contact with us via our contact us page, email us at enquiries@Craftsuperstore.co.uk or telephone us on 0844 357 0943.

We ask that you read these terms and conditions carefully as they apply to all transactions on this site and when contacting us by telephone. This page is also governed by other important documents referred to on it, such as Delivery, Cancellation, Returns and Privacy Policy, which incorporate into these Terms & Conditions by this reference and apply to your use of this website at www.Craftsuperstore.co.uk. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. You may find it useful to print off a copy of these terms and conditions for future reference.

This agreement applies between you, the User of this Website and Craftsuperstore.co.uk the owner of this Website. Your agreement to comply with and be bound by Clauses 1 ? 9 and 13 ? 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 10 ? 12 apply only to the sale of Goods. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

Account

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

Carrier

means any third party responsible for transporting purchased Goods from our Premises to customers;

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"User Content"

means any content submitted to Our Website by Users including, but not limited to, product reviews, comments, projects, testimonials etc.

Goods

means any products that Craftsuperstore.co.uk advertises and / or makes available for sales through this Website;

Service

means collectively any online facilities, tools, services or information that Craftsuperstore.co.uk makes available through the Website either now or in the future;

Payment Information

means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

Premises

Means Our place of business located at Unit 5, Hemmingway Centre, Thorbury, Bristol, BS35 3UR;

System

means any online communications infrastructure that Craftsuperstore.co.uk makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, reviews, live chat facilities and email links;

User / Users

means any third party that accesses the Website and is not employed by Craftsuperstore.co.uk and acting in the course of their employment;

Website

means the website that you are currently using (www.Craftsuperstore.co.uk) and any sub-domains of this site(.biz, .co, .com, .email, .eu, .info, .me.uk, .mobi, .name, .net, .org, .org.uk, .tv) unless expressly excluded by their own terms and conditions;?We/Us/Our?means Craftsuperstore.co.uk, a company registered in England under company number 06523729 of registered address at Unit 5, Hemmingway Centre, Thorbury, Bristol, BS35 3UR.

2. Age Restrictions

1. Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2. Under the Criminal Justice Act 1988 it is an offence to purchase or attempt to purchase knifes or bladed items if you are under the age of 18.

3. Under the Anti-social Behaviour Act 2003 it is an offence to purchase or attempt to purchase?aerosol spray paint?if you are under the age of 16.

4. An offence is committed under the Intoxicating Substances (Supply) Act 1985 if intoxicating substances or solvent-based products are purchased or attempted to be purchased, and it is believed that they are for a person under the age of 18, and that they are likely to be inhaled for the purposes of becoming intoxicated.

5. In accepting these Conditions you agree to Craftsuperstore.co.uk you are of correct age in accordance with the Criminal Justice Act 1988, the?Anti-social Behaviour Act 2003 and the Intoxicating Substances (Supply) Act 1985. ?Craftsuperstore.co.uk have the right to refuse to sell age-restricted products to you & make contact with you to verify the users age.

Orders containing age-restricted goods must be paid for in full using a credit card rather than a bank debit card.

3. Intellectual Property

1. Subject to the exceptions in Clause 4 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Craftsuperstore.co.uk, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

2. Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

4. Third Party Intellectual Property

1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

2. Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

5. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

6. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Craftsuperstore.co.uk or that of Our affiliates. We assume no responsibility or the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

7. Links to Our Website

1. You may link to Our Website provided that:

1. You do so in a fair and legal manner;

2. You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

3. You do not do so in a way that is calculated to damage Our reputation or to

take unfair advantage of it;

4. You do not use any logos or trademarks displayed on Our Website without Our express written permission,

2. You may link to any page of Our Site provided you comply with the remainder of this Clause 7.

3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us for further information.

4. You may not link to Our Website from any other site the main content of which

contains material that:

1. is sexually explicit;

2. is obscene, deliberately offensive, hateful or otherwise inflammatory;

3. promotes violence;

4. promotes or assists in any form of unlawful activity;

5. discriminates against, or is in any way defamatory of, any person, group or

Top