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Delivery & Returns

All products are supplied subject to availability. Craft Superstore aim to keep all advertised products in stock, but occasionally items may be unavailable due to (but not limited to) supply problems.


Craft Superstore aim to dispatch orders within one working day and deliver within 3 - 5 working days, however this timescale may increase during busy periods.  Orders will normally be delivered via Royal Mail or courier depending on the size and value of your order. Craft Superstore will not be held liable for failure or delay to deliver your order within the estimated timescale.


UK Standard Delivery (3-5 Working Days) is FREE on all orders of £40 and over.  For orders less than £40, we charge £2.95 for standard UK delivery. (Please note that UK standard delivery includes all UK postcode addresses with the exception of The Channel Islands.)


Guaranteed Next Working Day Delivery


We charge £5.95 for all orders (regardless of order value) that are required on a guaranteed next working day delivery service.


We can guarantee next working day delivery to many parts of the UK. However, we cannot guarantee (but will try our best!) that you will receive your order next day if you live in Northern Ireland, the Highlands and Islands of Scotland, Cornwall, South Wales, the Isle of Man, the Isle of White and any other off shore Islands.
Please note that next day orders must be placed on our website before 12 noon for us to process the order and despatch it on a next day delivery. Any orders placed after 12 noon will not be delivered next day but the day after. Weekends and public holidays are NOT working days and unfortunately we cannot deliver on these days.


Channel Islands & BFPO Addresses


Orders to the Channel Islands (7-10 working days) will be charged £16.95 for delivery on any value order.

Delivery & Shipping to non UK Addresses

Please note:
- Craft Superstore has to always charge UK Value Added Tax on all orders regardless of your tax status.
- We are not responsible for non UK countries import duties and local taxes charged on imports.
- If, for any reason, the cost of delivery & shipping is significantly greater than what we charge we will quote for extra carriage prior to shipping.

European Continental Countries (7-21 working days)

All European Continental Countries will be charged £19.95 for delivery and we can only offer a 7 to 21 day service for these orders (please note this includes countries that are not part of the EU, but are in close geographic distance).
North America (7-28 working days)

USA and Canada will be charged £39.95 for delivery and we can only offer a 7-28 day service for these orders.

Rest of the World

We regret that due to restrictions in our business, we will not be able to delivery to any other parts of the world.

Returns and Refunds


We understand that from time to time you may wish to return a product to us. We have created a 30 day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).


Returns


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:


A) We receive the returned product within 30 days following the date of purchase of the product
B) The returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new
C) You comply with the returns procedure set out below, and
D) None of the exclusions set out below apply.


Returns Procedure:


In order to take advantage of your rights under this returns policy, you must:
Ensure all returns reach us within 30 days from inital despatch date. Items received after 30 days will not be accepted for return. We cannot refund postage and packing charges and the cost of returning the goods shall be paid for by the customer. The customer shall be responsible for ensuring the return of the goods and we cannot be held responsible for items lost in transit.


Products returned under this policy must be sent by recorded delivery to: Craft Superstore, Unit 5 Hemmingway Centre, Thornbury, Bristol, BS35 3UR.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the cost of returning the product to us. We will refund any monies using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Improper Returns


Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
A) We will not refund or exchange the product;
B) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
C) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned products in our sole discretion without any liability to you.

 

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