Welcome to THE CRAFT SUPERSTORE LTD website Terms and Conditions of use. These terms and
conditions apply to the use of this website at
www.craftsuperstore.co.uk. By accessing the Craft Superstore Website and/or placing an order, you agree to be bound by our terms and conditions.
Using the Craft Superstore Website indicates that you accept these terms and conditions
regardless of whether or not you choose to register with us or order from us. If you do not
accept these terms, please do not use our site.
The www.craftsuperstore.co.uk website is operated by:
The Craft Superstore Ltd, a company registered in England and Wales, whose registered
office is at 2nd Floor, 145 - 157 St John Street, London, United Kingdom, EC1V 4PY.
Our company registration number is 5968791.
Our VAT registration number is 901 7984 13
Our contact details are as follows:
Trading address:
Unit 5 Cedar Trade Park
Cobham Road,
Ferndown Industrial Estate,
Wimborne,
BH21 7SD
General email: info@craftsuperstore.co.uk
Telephone number: 0870 0842225
Fax number: 01202 710271
INTRODUCTION
You will be able to access most areas of the Craft Superstore website without
registering your details with us. Certain areas of the Craft Superstore website are only
open to you if you register. We may revise these terms and conditions at any time by
updating this posting. You should check the Craft Superstore Website from time to time to
review the then current terms and conditions, because they are binding on you.
Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the Craft Superstore Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use the Craft Superstore Website.
ORDERING FROM US
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order, where goods are not available, where we cannot obtain authorisation for your payment, if there has been a pricing or product description error; or, if you do not meet any eligibility criteria set out in our terms and conditions.
PRICING
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
SHIPPING & DELIVERY
All products are supplied subject to availability. Craft Superstore aim to keep all advertised products in stock, but occasionally items may be unavailable due to (but not limited to) supply problems. On occasion that an order for an out of stock item has been placed, we will offer the option of a refund, alternative product or placing a backorder for the items.
Craft Superstore aim to dispatch orders within one working day. This timescale may increase during busy periods, which you will be notified of by email. Orders will normally be delivered via Royal Mail or courier depending on the size and value of your order. Craft Superstore will not be held liable for failure or delay to deliver your order within the estimated timescale.
CANCELLATION AND RETURNS POLICY
All purchases made from www.craftsuperstore.co.uk are backed by our 14 day no-quibble money back guarantee if you are not entirely satisfied with your purchase. All returns should be sent to:
Unit 5 Cedar Trade Park,
Cobham Road,
Ferndown Industrial Estate,
Wimborne
BH21 7SD
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless the item(s) were delivered faulty or damaged, or there were shortages or discrepancies with your order. In these circumstances we shall pay your reasonable costs of returning the products to our warehouse.
The products must be returned unused and in their original packaging, suitable for re-sale. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The right to return the goods to us will not apply in the event that the product has been used.
You must obtain a free proof of posting from Royal Mail which can used to make a claim if the goods are lost or damaged in transit.
Under Distance Selling Regulations 2000 you have the right to cancel your order within 7 days from the date of delivery by contacting Craft Superstore by email to info@craftsuperstore.co.uk
Refunds for returned items will be made to the debit or credit card used for the original payment. Refunds will be made to your account within 10 working days.
The provisions of our cancellation and returns policy do not affect your statutory rights.
COPYRIGHT & LICENCE
You are permitted to print and download extracts from the Craft Superstore Website for your own use on the following basis:
- Our projects and card ideas can be reproduced for you to sell up to the maximum of 150 units per annum.
- Our projects or ideas can not be reproduced on any other Website, other than to sell your own handmade work.
Unless otherwise stated, the copyright and other intellectual property rights in all material on the Craft Superstore Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from the Craft Superstore Website other than in accordance with the above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use the Craft Superstore Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Craft Superstore Website.
No part of the Craft Superstore Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
SERVICE ACCESS
While we endeavor to ensure that the Craft Superstore Website is normally available 24 hours a day, we will not be liable if for any reason the Craft Superstore Website is unavailable at any time or for any period. Access to the Craft Superstore Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Craft Superstore Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from the Craft Superstore Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- for which you have not obtained all necessary licenses and/or approvals;
- which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
- which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Craft Superstore Website (including, without limitation, by hacking). We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above.
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on the Craft Superstore Website are provided solely for your convenience. If you use these links, you leave the Craft Superstore Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Craft Superstore Website, you do so entirely at your own risk.
REGISTRATION
To register with www.craftsuperstore.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
DISCLAIMER
While we endeavor to ensure that the information on the Craft Superstore Website is correct, we do not warrant the accuracy and completeness of the material on the Craft Superstore Website. We may make changes to the material on the Craft Superstore Website, or to the products and prices described in it, at any time without notice. The material on the Craft Superstore Website may be out of date, and we make no commitment to update such material.
The material on the Craft Superstore Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Craft Superstore Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to the Craft Superstore Website.
LIABILITY
We, any other party (whether or not involved in creating, producing, maintaining or delivering the Craft Superstore Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Craft Superstore Website in any way or in connection with the use, inability to use or the results of use of the Craft Superstore Website, any websites linked to the Craft Superstore Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Craft Superstore Website or your downloading of any material from the Craft Superstore Website or any websites linked to the Craft Superstore Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on the Craft Superstore Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of the Craft Superstore Website, or the use by any other person using your registration details.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Craft Superstore Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Craft Superstore Website from territories where its contents are illegal or unlawful. If you access the Craft Superstore Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
MISCELLANEOUS
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.